Contact Escape Maison

Have a question before buying, a game that has not arrived, a subscription query or an idea for a future setting? Write to info@escapemaison.fr — we aim to reply within two working days. Vivien, Lou-Ann or Rémi will respond; our support is handled by the team.

Your game has not arrived

The delivery email is normally sent automatically after payment. Check your spam or junk folder and any Promotions tab, searching for “Escape Maison”. If you cannot find it, email us with the game’s name and the email address used for the order so we can check delivery and resend access if needed.

A game will not open or is not working properly

Tell us which device and browser you use and where in the game the problem occurs. The games are designed for recent browsers, but a specific device or setting can still cause trouble. We will investigate and help you find a solution, which may include support, a replacement file or a refund where appropriate.

Manage or cancel a subscription

You can cancel the Midnight Club online using the link in your monthly email, or by emailing us. Games already received remain yours. Details are on the page manage my subscription (Français).

Gifts, group use and press enquiries

To give a game as a gift, see our page give an escape game (Français) for personalised gift-card options to send or print. For use by an association, school or business, contact us about a suitable group licence. Our page on team-building escape games explains how the games can be used at work. Please also email us for press enquiries.

Before you write

You may find the answer in our frequently asked questions , covering devices, playing pace, recommended audience and subscriptions. Club members can find their library in their account (Français). If you are still deciding whether to buy, free game (Français) lets you try the experience for yourself.